Payment of Your Bill

Through the Mail

A pre-addressed return envelope is enclosed with the bill. Depending on the type of account, a portion of your bill (this is noted on your billing) should be sent along with your payment to ensure proper credit on the account. Payments sent through the mail should be made with a check or money order.

Please DO NOT send cash in the mail . No post-dated checks will be accepted.

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In Person

You may bring your payment to the Cooperative office in either Pagosa Springs or Durango. The offices are open from 8:00 a.m. until 5:00 p.m., Monday through Friday. We also have a night deposit box at each office which may be used at any time.

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At a Bank

Any one of the following banks will accept payment of your bill. Payment must be accompanied by your bill. No payments will be accepted on delinquent accounts.

Durango

• First National Bank
• Wells Fargo Bank

Bayfield

• First National Bank

Ignacio

• Wells Fargo Bank

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At a Designated Drop Box

Payments may be made at designated drop box locations in Durango. Payments will be picked up daily after 3:00 p.m. and applied to your account on the next business day.

Durango

• North City Market
• South City Market

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Using Electronic Transfer

You can have your electric bill automatically deducted from your checking account or your credit card. An electronic transfer will allow you the freedom and convenience of not having to mail in a check each month.

There are three ways to sign up for electronic transfer:

• Online through Ebill
• By phone - call customer service at 970.247.5786
• In person at our Durango or Pagosa Springs office

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Late Payments
A bill is considered past due if it is not paid by the date printed on the bill. If payment is not received by the next billing date, a reminder/disconnect notice is mailed out for the first two times in a one year period. Within a one year period, should a third notice have to be mailed, a disconnect notice will be sent and $4.00 or 3.75% of the past due balance, whichever is greater, will be added to the bill. If payment is not received by the due date on the disconnect notice, the service will be terminated. Additional charges could be required to restore service.

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Moving?
When moving, you are responsible for the electric usage until the Cooperative is contacted and disconnect arrangements have been made. Please provide us with a forwarding address so we can send you the final bill. We ask that you keep a current address on file with us to assure that we may retire your patronage and mail capital credit checks to you in future years.

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